3 resources Renew your benefits! Do not lose your benefits! If you do not renew your application on time, you will lose all your Medicaid benefits. This will result in loss of coverage and having to pay out of pocket for your doctor’s appointments and prescriptions. You may be without coverage between 30 and 60 days. Here is how you can make sure you renew on time. You will receive your renewal application notification by email or in the mail. When you do, be sure to: ■Go to www.yourtexasbenefits.com. ■Create an account or log in to your existing account. ■Review and update your information. ■Upload your current income and deduction papers. ■Click “Submit” to submit your renewal application. ■Look for a confirmation email notifying you that your renewal application was sent. If you have any questions, we can help you renew your application. Call us toll-free at 1-833-742‑3127, Monday through Friday, from 8 a.m. to 5 p.m. Have you moved, had a baby, or changed jobs recently? Be sure to keep your account information updated. Visit www.yourtexasbenefits.com or call 2-1-1 and select your language preference and then option 2 to update your information. Medicaid fraud hurts everyone Medicaid helps people get the care they need. But when someone lies to get money or services, it takes help away from others. That hurts everyone. Fraud can happen in different ways. Someone might charge for a doctor visit that didn’t happen. They might order supplies that no one gets. Or they might use your Medicaid number without asking. These things are not fair to families, doctors, or the Medicaid program. Be careful if you get a call or a bill for something you don’t know about. If someone offers you a gift for your Medicaid number, say no. Never share your health or personal information with someone you don’t trust. If something feels wrong, call your health plan and ask. If you think someone is using Medicaid in the wrong way, you can report it: ■Call El Paso Health at 1-866-356-8395. ■Call the Texas Office of Inspector General at 1-800-436-6184. ■Go online to oig.hhs.texas.gov/ report-fraud-waste-or-abuse. Let’s work together to keep Medicaid safe and fair for everyone in El Paso.
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