resources It’s OK to say no to services Did someone offer you a medical service you never asked for? Maybe they said, “This is part of your Medicaid,” or “You qualify for free help.” Even if it sounds good, it’s OK to say no— especially if your doctor didn’t mention it. Some people try to sign you up for things like home care, therapy, or supplies you don’t need. They might ask for your Medicaid number or bring papers for you to sign. You don’t have to agree. Take your time. Your doctor knows what care or equipment is right for you. If someone calls or shows up offering help you didn’t ask for, ask questions. If something feels off, it’s OK to say, “No, thank you.” Still unsure? Talk to your doctor or call El Paso Health first. How to protect yourself ■Don’t share your Medicaid number with people you don’t know. ■Don’t sign anything unless you’re sure what it means. ■If something feels wrong, say something. To report Medicaid fraud, call El Paso Health or the Texas OIG hotline at 1-800-436-6184. Your care matters. Saying no is your right. ABOUT YOUR HEALTH is published as a community service for the friends and patrons of EL PASO HEALTH, 1145 Westmoreland Drive, El Paso, TX 79925, telephone 1-833-742-3127, website www.elpasohealth.com. Information in ABOUT YOUR HEALTH comes from a wide range of medical experts. If you have any concerns or questions about specific content that may affect your health, please contact your health-care provider. Models may be used in photos and illustrations. 2025 © Coffey Communications, Inc. All rights reserved. EPHSPM10472507-Fall 2025 Member Newsletter Nonmedical transportation services Star+Plus members can get help with transportation to medical or dental appointments. But did you know that you may also be able get transportation for nonmedical appointments as well? Examples of nonmedical appointments that you may get transportation help with are: ■Food pharmacy or food pantry. ■SSI or HHSC offices (to renew or apply for benefits). ■Educational (medical) classes. ■Offices that assist with payment of utilities or housing. ■Classes at the YMCA (like aquatic therapy), with a referral from your doctor. There may be some restrictions. Call El Paso Health at 1-833-742-3127 for more information or for questions regarding transportation assistance. Be sure to select option 2 twice to get the right department. Be sure to call us at least 2 business days before your appointment. If you call on the weekend or holidays, your transportation may not be approved. Thank you for choosing El Paso Health.
RkJQdWJsaXNoZXIy OTI0MzU=