2 As a STAR+PLUS member, you can receive additional benefits, and we are here to guide you through all available services. You will continue to receive the care you need, along with all applicable benefits, physician services, and options for home health services or nursing facility care. Other STAR+PLUS benefits include Personal Attendant Services and minor home modifications, like installation of ramps, grab bars, and widening doorways. El Paso Health also offers Value-Added Services such as home-delivered meals, extra dental services, extra vision services, extra over-the-counter (OTC) benefits, extra transportation services, and much more. How Member Services can help At El Paso Health, we want to help you get the information you need to get on the right track. From getting a new ID card to finding a provider, we’re here to help. Our Member Services Representatives are ready to answer your questions from Monday to Friday, 8 a.m. to 5 p.m., at 1-833-742-3127. We can help you with: ■Explaining what services are covered. ■Getting the services you need. ■Choosing a Primary Care Provider, if you do not have one. ■Finding a doctor close to your home. ■Changing your Primary Care Provider. ■Getting new ID cards. ■Knowing what to do when you move out of the area. Member Services can also: ■Connect you with your service coordinator. ■Transfer members to 211 to change your address or phone number. ■Assist with transportation services. ■Act as your patient advocate and listen to your complaints and concerns. ■Tell you about classes, health fairs, and other special events in your area. ■Inform you of what to do in case of an emergency. You can also visit our website at www.elpasohealth.com/starplus for additional information. benefits TO LEARN MORE ABOUT YOUR VALUE-ADDED SERVICES, please visit www.elpasohealth.com/starplus. El Paso Health offers Healthy Rewards
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