3 Important telephone numbers for STAR+PLUS members Did you know that our services are just a phone call away? Feel free to call the numbers below to speak to a nurse, Service Coordination Hotline, or our Behavioral Health Crisis Line. A trained professional will answer your questions or concerns. Bilingual options are available. Service Coordination Hotline: 1-833-742-3127, option 2 Nurse Hotline: 1-844-549-2826 Behavioral Health Crisis Line: 1-877-377-2950 Pharmacy (members only): 1-833-742-3127, option 2 D e n t a l : 1-866-975-2435 Vision: 1-888-310-8037 Relay Texas/TTY: 711 After-hours help: 1-833-742-3127 Who are member advocates, and what do they do? Member advocates are individuals who ensure every member’s concerns or questions are answered in a timely manner. Our STAR+PLUS member advocates represent and advocate for the best interests of our members, serving as their voice within the organization. The STAR+PLUS member advocates are responsible for serving as a liaison between the health plan, service coordinators, and providers to ensure availability and accessibility to appropriate care. Their dedication to our members goes beyond just answering questions or resolving concerns. Member advocates actively listen to our members with empathy and help find solutions that meet their health-care needs. STAR+PLUS member advocates establish a community presence. They also promote and conduct member education by coordinating quarterly Member Advisory Group meetings. They serve as mediators, problem-solvers, and ambassadors for El Paso Health’s values. Member advocates are here to help make your experience with El Paso Health extraordinary. To talk to your member advocate, please call us at 1-833-742-3127. We are here to serve you. benefits
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