ABOUT YOUR HEALTH is published as a community service for the friends and patrons of EL PASO HEALTH, 1145 Westmoreland Drive, El Paso, TX 79925, telephone 1-833-742-3127, website www.elpasohealth.com. Information in ABOUT YOUR HEALTH comes from a wide range of medical experts. If you have any concerns or questions about specific content that may affect your health, please contact your health-care provider. Models may be used in photos and illustrations. 2024 © Coffey Communications, Inc. All rights reserved. EPHSPM922406-EPH-SPM-Fall 2024 Member Newsletter Getting in touch with your El Paso Health service coordinator As a STAR+PLUS member, you have a service coordinator. They can help you access medical and behavioral health care and services. Your service coordinator is local and knows about resources in El Paso. They understand your health needs and can help with doctor visits, behavioral health-care visits, home care, and more. Why contact your service coordinator? ■They explain your Medicaid benefits. ■They arrange services and appointments for you. ■They assist with reporting health condition changes. ■They answer health-care questions. How to find your service coordinator’s contact information ■Check your Welcome Packet and ID card for their contact details. ■Log in to the El Paso Health Member Portal (www.elpasohealth.com) to find their contact information. ■If you’re unsure whether you have an assigned service coordinator, call Member Services at 1-833-742-3127. Contact options Service Coordination Hotline. Call your service coordinator at 1-833-742-3127, option 2, from 8 a.m. to 5 p.m. Mountain Time. Leave a voicemail if they’re busy. This is the quickest way to get in touch. Email. Send a non-urgent email with your full name, ID number, and what you need help with to member@ elpasohealth.com. Texting. If you have a cellphone, text your service coordinator. In person. Visit the office at 1145 Westmoreland Drive, El Paso, TX 79925. Important reminders ■For emergencies, call 911. ■Your service coordinator can help with non-emergency issues. ■Your service coordinator is here to help you get the care you need. Don’t hesitate to reach out to them when you need help. Just call 1-833-742-3127, option 2. benefits
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