resources Be prepared: Make the most of your Service Coordination visit Your Service Coordinator’s job is to help you get the care you need. To do that, your Service Coordinator needs your help. One way to help is to be prepared for their visits. Here’s how: 1. Gather important items. ■Have a list of current providers, medications, and conditions available. ■Have a valid ID and insurance cards ready. 2. Make a list of questions you may have. ■Write down any health problems or symptoms you have. ■Think about what help you need, like personal care, rides to appointments, or changes to your home. ■Consider what you want to achieve with the help of your Service Coordinator. 3. Review your current care plan. ■Look at the services you are already getting, and note any changes you need. 4. Involve family members or caregivers. ■Ask a family member or caregiver to be there during the visit to help. 5. Be ready to talk about your daily routine. ■Be prepared to talk about your daily routine and any challenges you face with activities like bathing, dressing, and eating. 6. Prepare for an in-home assessment. ■Make sure your home is safe, and fix any hazards. ■Keep pets away and in a safe area during the visit. ■Make sure you are comfortable and have a quiet place to talk. 7. Follow up. ■Take notes during the visit to remember what was discussed. ■Understand what you need to do next, and follow up on any actions. By following these steps, you can help make sure the visit goes smoothly and that you get the support you need. ABOUT YOUR HEALTH is published as a community service for the friends and patrons of EL PASO HEALTH, 1145 Westmoreland Drive, El Paso, TX 79925, telephone 1-833-742-3127, website www.elpasohealth.com. Information in ABOUT YOUR HEALTH comes from a wide range of medical experts. If you have any concerns or questions about specific content that may affect your health, please contact your health-care provider. Models may be used in photos and illustrations. 2025 © Coffey Communications, Inc. All rights reserved. EPHSPM10362505-Summer 2025 Member Newsletter Need help? To learn how Service Coordination supports El Paso Health members’ wellness, visit www.elpasohealth.com/starplus/ service-coordination.html.
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